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Change-Management-Foundation Deutsch, Change-Management-Foundation Deutsche Prüfungsfragen
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APMG-International Change Management Foundation Exam Change-Management-Foundation Prüfungsfragen mit Lösungen (Q58-Q63):
58. Frage
When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channelistrue?
A 'rich' channel allows for conversation a quick response, and the chance for interaction.
A 'rich' channel conveys non-verbal cues, suchas emotion and feelings, tone or gestures.
- A. Only 1 is true
- B. Neither 1 or 2 is true
- C. Only 2 is true
- D. Both 1 and 2 are true
Antwort: D
Begründung:
Explanation
Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures. Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements
1 and 2 are true. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)
59. Frage
According to Schein, which approach would decrease learning anxiety?
- A. Encourage staff to try new things
- B. Penalising staff who make mistakes
- C. Reminding the stakeholders of all the times they have failed to change
- D. Creating a sense that the organization might fail if the change is NOT made.
Antwort: A
Begründung:
According to Schein, learning anxiety is the fear or discomfort that people experience when they are asked to learn something new or change their behavior. To decrease learning anxiety, change leaders should create psychological safety, which is the sense of trust and support that people feel when they are learning or changing. One way to create psychological safety is to encourage staff to try new things and experiment without fear of failure or punishment. The other options would increase learning anxiety, as they would create more pressure, stress, and negativity for the staff.References: https://apmg-international.com/sites/default/files
/Change%20Management%20Foundation%20Sample%20Paper%206%20-%20v1.0.pdf (page 11)
60. Frage
What role in change must promote an idea to potential Sponsors?
- A. Change Agent
- B. Targets
- C. Idea-Generator
- D. Sponsor
Antwort: A
Begründung:
Explanation
According to the Change Management Institute's Change Management Roles Model, there are four main roles in change: Idea-Generator, Sponsor, Change Agent, and Target. Idea-Generator is the role that identifies the need for change and proposes a solution. Sponsor is the role that authorizes and funds the change. Change Agent is the role that promotes an idea to potential Sponsors and implements the change once it is approved.
Target is the role that is affected bythe change and needs to adopt new behaviors or ways of working.
References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)
61. Frage
What is defined as "The means by which an organization increases involvement of its employees and other stakeholders with organizational change"?
- A. Change Agent
- B. Line Leader
- C. Engagement
- D. Sponsor
Antwort: C
Begründung:
Comprehensive and Detailed In-Depth Explanation:
The definition provided in the question matches the APMG Change Management Foundation's description of Engagement, which is the process of involving employees and stakeholders in change initiatives to build commitment and ownership. Engagement is a deliberate strategy to enhance participation and support, distinguishing it from roles like Change Agent (an individual facilitating change), Sponsor (a senior leader championing change), or Line Leader (a manager implementing change locally). The focus on "increasing involvement" aligns directly with Engagement as a foundational concept in stakeholder management.
62. Frage
When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?
- A. Complain to senior management that change is being badly managed
- B. Change work priorities to devote more time to change
- C. Withdraw attraction and focus on day to day tasks
- D. Redefine the changes to suite then better
Antwort: C
Begründung:
Explanation
When change takes a long time to embed, stakeholders may lose interest, enthusiasm, or commitment to the change. They may withdraw attention and focus on day to day tasks, as they feel that the change is not relevant, urgent, or beneficial for them. This may affect the momentum and success of the change. Therefore, option B is the most likely stakeholder response that may occur in this situation. The other options are less likely, as they either imply more involvement, effort, or feedback from the stakeholders. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)
63. Frage
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