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Cisco 820-605 exam is a 90-minute test that consists of 60-70 multiple-choice questions. 820-605 exam is conducted in English and is available online or at a Pearson VUE testing center. Cisco Customer Success Manager certification exam assesses the candidate's knowledge and skills related to various topics such as customer success management, customer experience, customer journey mapping, and customer analytics. 820-605 exam also evaluates the candidate's understanding of Cisco products and services, including Cisco's collaboration, security, and networking solutions.

Upon successful completion of the Cisco 820-605 exam, candidates will receive the Cisco Customer Success Manager certification, which will open up new career opportunities and demonstrate their expertise in customer success management. Cisco Customer Success Manager certification will also enable them to provide better service and support to their customers, which can lead to increased customer loyalty and revenue growth.

Cisco 820-605 Exam is designed to test the knowledge and skills of candidates in the field of customer success management. 820-605 exam is designed to validate the candidates’ abilities to effectively manage customer relationships, drive adoption and expansion of Cisco solutions, and ensure customer satisfaction. 820-605 exam is also intended to assess the candidates’ abilities to engage with customers, understand their needs, and provide meaningful solutions to their problems.

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Cisco Customer Success Manager Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A. current configuration guide of the product solution
B. product use case that will achieve the desired outcome
C. KPI that will be improved by the new product solution
D. current existing products that are being displaced by the solution

Answer: B

NEW QUESTION # 19
What are two examples of leveraging data to identify a customer barrier? (choose two)

A. reviewing installed base details
B. evaluating feedback from the customer operations team
C. providing training recommendations
D. consulting the health index
E. noting change in customer executive team

Answer: B,D

NEW QUESTION # 20
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

A. adoption barriers
B. value realization
C. customer budget
D. competitive differentiation

Answer: C

Explanation:
When a customer requests to maintain existing pricing during renewal risk analysis, it is typically associated with their budget constraints. The customer's budget dictates their ability to spend and is a key consideration in renewal negotiations. References: Renewal risk analysis strategies that consider the customer's budget as a primary factor when they request to maintain or reduce costs.

NEW QUESTION # 21
Which expense is an operating expense (OPEX)?

A. computer equipment
B. payroll
C. software
D. office improvements

Answer: C

NEW QUESTION # 22
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

Answer:

Explanation:

NEW QUESTION # 23
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