Free PDF Quiz Latest Salesforce - CRT-261 - Latest Certification Preparation for Service Cloud Consultant Braindumps Files

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By doing this the successful CRT-261 candidates can gain several personal and professional benefits in their career and achieve their professional career objectives in a short time period. To attain this you just need to enroll in the Salesforce CRT-261 Certification Exam and put all your efforts to pass this challenging CRT-261 exam with good scores.

Salesforce CRT-261 certification exam is a computer-based exam that consists of 60 multiple-choice questions. Candidates have 105 minutes to complete the exam, and they must score at least 65% to pass. CRT-261 exam is administered by Kryterion, a third-party testing provider, and is available in English, Spanish, French, German, and Japanese. CRT-261 exam fee is $200, and candidates can retake the exam after 15 days if they do not pass on their first attempt.

Salesforce CRT-261 Certification Exam is a valuable credential for professionals who work with the Service Cloud. It demonstrates that a professional has the skills and knowledge necessary to design, implement, and manage a Service Cloud solution for their organization. By passing CRT-261 exam, professionals can increase their credibility, enhance their career prospects, and contribute to the success of their organization.

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The web-based CRT-261 practice test can be taken via any operating system without the need to install additional software. Also, this CRT-261 web-based practice exam is compatible with all browsers. Both Salesforce CRT-261 Practice Tests of Lead2Passed keep result of your attempts and assist you in fixing errors. Moreover, you can alter settings of these CRT-261 practice exams to suit your learning requirements.

Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) is a certification exam designed for professionals who want to validate their expertise in the Salesforce Service Cloud Consultant field. The Service Cloud Consultant certification is a must-have for professionals who want to demonstrate their knowledge of Salesforce Service Cloud features and their ability to devise solutions that meet the service requirements of their clients. The CRT-261 Exam is designed to test the candidates' knowledge of the Service Cloud Consultant role, their ability to design and implement complex Service Cloud solutions, and their ability to manage Service Cloud implementation projects.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q118-Q123):

NEW QUESTION # 118
A customer calls the service desk at Universal Containers. The agent assigned to the call creates a case to capture the issue, but later realized the caller is not eligible for support. What solution should a consultant recommend to prevent the scenario from happening in the future?

A. Add the entitlement contacts related list to account records
B. Add the assets related list to contact records
C. Add the entitlements related list to contact records
D. Add the service contract related list to contact records

Answer: C

NEW QUESTION # 119
Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management.
What should the consultant recommend to decrease case closure time?

A. Create synonym groups.
B. Enable Suggested Articles.
C. Add data category groups.

Answer: B

Explanation:
Enabling Suggested Articles in Salesforce Knowledge provides service agents with article recommendations based on case details, helping them find relevant information faster. This feature can decrease case closure times by equipping agents with the knowledge they need to resolve issues more efficiently, enhancing the overall support experience.

NEW QUESTION # 120
Universal Containers wants to ensure the contracted service level requirements for its clients are being met. What should be configured to meet this requirement?

A. Entitlement processes, contracts, milestones, and milestone actions
B. Entitlement processes, contracts, contract line Items, and entitlements
C. Entitlement processes, milestones, milestone actions, and entitlements
D. Entitlement processes, contract line items, milestones, and entitlements

Answer: C

NEW QUESTION # 121
Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.

A. On-Demand Email-to-Case
B. Web-to-Case
C. Contact Request Flow
D. Experience Cloud Create Case Form

Answer: A

NEW QUESTION # 122
Cloud Kicks (CK) provides varying levels of support based on the customer's Service Contract. For customer with a Gold Service Contract, agents must provide a response to each customer contact witin the 24 hours. CK plans to use Milestones.
What is the recommended Milestone Recurrence Type to meet the requirements?

A. Independent
B. No Resource
C. Sequential
D. Auto-Add

Answer: A

Explanation:
Explanation
Independent is the recommended Milestone Recurrence Type to meet the requirements, because it allows CK to create a milestone that recurs every time a customer contacts them, regardless of whether the previous milestone was completed or not. Independent recurrence type ensures that each customer contact has a 24-hour response time milestone, and that any violation of the milestone is tracked separately. Verified References: :
Milestone Recurrence Types

NEW QUESTION # 123
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